Help
Pricing Information
Telstra NextG™ and 3G customers can browse White Pages® Mobile free of charge via the Home or Search tabs. You'll know if this applies to you by looking for the prominent 'Free to Browse' messages displayed at the top of screen. Browsing charges apply when you access 3rd party websites or type a URL address into your browser.
If you're with another carrier, or you're not a Telstra NextG™ or 3G customer, that's okay, you can still use the site, but charges may apply in accordance with mobile-web data retrieval costs that may apply to your individual contract. Refer to your mobile phone plan or contact your service provider for further information about your costs.
Browsing to External Sites
Charges may apply
Although White Pages® Mobile is free to browse for Telstra NextG™ and 3G customers, you may wish to leave White Pages® Mobile to view other websites, such as that of an advertised business In most cases, leaving White Pages® Mobile to view other websites is considered 'data retrieval' and is charged separately to SMS and calls. When charges may apply under these conditions, we'll try to give adequate notification. Refer to your mobile phone plan or contact your service provider for further information about your costs.
Device Support
White Pages® Mobile is designed specifically for mobile devices to ensure the best experience while browsing on your device. We can make no such guarantees for websites that you may discover by using White Pages® Mobile. For this reason you may experience some difficulty from time to time when attempting to view such websites.
Location Issues
Using your current location
Telstra Mobile customers have the option of using their current location simply by leaving the "Location" text box blank. We cannot identify you and we require your permission to locate you and will take you to your BigPond Location Preferences page if required.
Location accuracy and how we locate you
Telstra uses mobile transmission towers to anonymously approximate your location. Areas of high population density like capital cities and major towns, generally have more towers increasing the accuracy of your approximate location. As fewer towers become available your approximate location will become less accurate, and could be as far as 50km from your actual location.
Privacy
Sensis manages personal information in accordance with its Privacy Policy available at http://about.sensis .com.au/legal/privacy.php
Advertiser Questions
You can find out more about the opportunities for your business in White Pages® by going to whywhitepages.com.au or call 1800 249 368.
For new entries or additional details to an existing entry, please call White Pages® Customer Service on 1800 810 211.
How do I update my residential listing?
For new entries, or to update an existing entry, please contact your telephone service provider.
For Telstra Mobile non-business customers who wish to request a new entry for their mobile service or to amend the name or address of an existing mobile only entry, please contact Telstra Mobile customer Service on 125 111 (call charges apply). For silent line requests, please contact your telephone service provider.
I can't find it?
There are a number of reasons why you may not be able to find someone on White Pages® Mobile, such as silent listings. If you are certain the number should be listed, there are a couple of things you can do:
- Double check the spelling of name and address details
- If looking for a person in the residential area, try entering an initial
- Enter a suburb, White Pages® Mobile will try to expand the search if it can't find an appropriate listing in the suburb you suggested
- Try a State search
Telstra NextG™ and 3G customers can browse White Pages® Mobile free of charge via the Home or Search tabs. You'll know if this applies to you by looking for the prominent 'Free to Browse' messages displayed at the top of screen. Browsing charges apply when you access 3rd party websites or type a URL address into your browser.
If you're with another carrier, or you're not a Telstra NextG™ or 3G customer, that's okay, you can still use the site, but charges may apply in accordance with mobile-web data retrieval costs that may apply to your individual contract. Refer to your mobile phone plan or contact your service provider for further information about your costs.
Browsing to External Sites
Charges may apply
Although White Pages® Mobile is free to browse for Telstra NextG™ and 3G customers, you may wish to leave White Pages® Mobile to view other websites, such as that of an advertised business In most cases, leaving White Pages® Mobile to view other websites is considered 'data retrieval' and is charged separately to SMS and calls. When charges may apply under these conditions, we'll try to give adequate notification. Refer to your mobile phone plan or contact your service provider for further information about your costs.
Device Support
White Pages® Mobile is designed specifically for mobile devices to ensure the best experience while browsing on your device. We can make no such guarantees for websites that you may discover by using White Pages® Mobile. For this reason you may experience some difficulty from time to time when attempting to view such websites.
Location Issues
Using your current location
Telstra Mobile customers have the option of using their current location simply by leaving the "Location" text box blank. We cannot identify you and we require your permission to locate you and will take you to your BigPond Location Preferences page if required.
Location accuracy and how we locate you
Telstra uses mobile transmission towers to anonymously approximate your location. Areas of high population density like capital cities and major towns, generally have more towers increasing the accuracy of your approximate location. As fewer towers become available your approximate location will become less accurate, and could be as far as 50km from your actual location.
Privacy
Sensis manages personal information in accordance with its Privacy Policy available at http://about.sensis .com.au/legal/privacy.php
Advertiser Questions
You can find out more about the opportunities for your business in White Pages® by going to whywhitepages.com.au or call 1800 249 368.
For new entries or additional details to an existing entry, please call White Pages® Customer Service on 1800 810 211.
How do I update my residential listing?
For new entries, or to update an existing entry, please contact your telephone service provider.
For Telstra Mobile non-business customers who wish to request a new entry for their mobile service or to amend the name or address of an existing mobile only entry, please contact Telstra Mobile customer Service on 125 111 (call charges apply). For silent line requests, please contact your telephone service provider.
I can't find it?
There are a number of reasons why you may not be able to find someone on White Pages® Mobile, such as silent listings. If you are certain the number should be listed, there are a couple of things you can do:
- Double check the spelling of name and address details
- If looking for a person in the residential area, try entering an initial
- Enter a suburb, White Pages® Mobile will try to expand the search if it can't find an appropriate listing in the suburb you suggested
- Try a State search
